A meaningful time limit
A clear threshold for serious repeated defects or prolonged loss of use, with a predictable path to replacement, refund, or lease cancellation.
The case for accountability / Ontario
30 days
is enough.
A warranty should lead to a workable remedy. Families should have a clear way forward when their new vehicle spends weeks, then months, out of service.
Sign the petitionWhat I’m asking for
A fair way out.
I entered a lease for a new electric vehicle because I wanted dependable transportation for my family. I have spent months dealing with failures, repair delays, and an unresolved dispute while continuing to pay.
I want Volvo Car Canada and Carling Motors to resolve this fairly: an end to the failed ownership experience and an appropriate accounting for the money and use I have lost.
My December 9, 2025 correspondence described two possible resolutions: a replacement EC40 under the existing lease with compensation for downtime, or a complete lease termination with appropriate refunds and reimbursement. Volvo responded on December 19. The timeline summarizes our positions in December 2025.
Read the timeline summary →What needs to change
A remedy people can actually reach.
Protection for people who lease
A workable remedy should account for lease payments, initial contributions, and the practical cost of being pushed back into the market.
Transparent repair records
Owners should receive clear explanations of the fault, what was done, how it was tested, and what remains unresolved.
Fair treatment while a dispute is open
A family should have usable interim transportation and a process that addresses the financial consequences of prolonged loss of use.
The 30-day threshold is a proposed consumer protection: a clear deadline and a practical remedy for families.
The steps I have taken.
I have taken the following steps to seek a resolution. Filing a complaint is the start of a process; it does not establish the outcome.
- Volvo Car CanadaEscalated to Customer Care and the Executive Offices.
- OMVICCase #00042808
- Consumer Protection OntarioCase #CAS-114692-Q5Y9R
- Transport CanadaCase #2025-3718
- CAMVAPConsulted about arbitration.
- Information requestsRequested service records and relevant personal information under PIPEDA on December 2, 2025.
- Office of the Privacy Commissioner of CanadaFile #PIPEDA-051797, concerning Volvo’s handling of the access request.
- Volvo Car Financial ServicesAdvised that payments were being made under protest.
- Elected representativesRequested oversight and advocacy from MPP [name redacted] and MP [name redacted].
- Public-interest reportingShared my story and updates with consumer advocates and media contacts, including CBC Go Public.
- Court proceedingsThe EC40 dispute and Carling Motors’ claim regarding the loaner are before the courts. This site does not present disputed claims as decided findings.
I’m sharing My Volvo Experience to document the problem and help other consumers. Its name is a deliberate reference to Volvo’s own ownership-experience promise.
Before you sign.
Read the timeline. Look at the photographs. Read what the company said. Consider how you would manage if the same thing happened to your family.
Based on my experience, I would not choose Volvo again. I want other consumers to have this information before they make that decision.
Read other owners’ perspectives →