Independence. Accuracy. Accountability.

An independent account.

My Volvo Experience is Michael Brulotte’s independent, non-commercial consumer advocacy project and personal log.

The site is not authorized, endorsed, sponsored, or maintained by Volvo Car Corporation, Volvo Car Canada Ltd., Carling Motors Co. Limited, or their subsidiaries or affiliates. Company names, vehicle names, and marks belong to their respective owners and are used to identify the subjects of the account and commentary.

Consumer-rights and process information is included for general information and documentation. It does not determine the legal rights or outcome of any individual dispute.

The factual record.

This site combines my first-person account, photographs, excerpts and summaries of correspondence, and clearly linked external material. Statements attributed to a company describe that company’s position. Personal assessments are opinions. Disputed allegations are not presented as findings of a court or regulator.

Documents and screenshots should be read in their dated context. Journal entries and correspondence are dated. Personal names are redacted except for Michael Brulotte; business and organization names are retained.

The financial total is my published snapshot of claimed losses and expenses. It is not a judicial award or a running balance. The days without the EC40 reflect my reported cumulative loss of use, including its current stay at the dealership. More detail appears in the timeline.

Updates may amend the record as new information becomes available. Older statements about vehicle status, company personnel, offers, or recall guidance should not be assumed to describe the present.

Why publish this?

The purpose is to inform consumers about an ownership experience, the handling of a warranty and service dispute, and the practical routes available to seek a remedy. It also advocates for stronger protection for Ontario vehicle buyers and lessees.

Section 137.1 of Ontario’s Courts of Justice Act addresses proceedings arising from expression on matters of public interest. Its application depends on the statutory tests and the circumstances of a case.

Other voices and sources.

Linked review platforms, news reports, consumer accounts, and advocacy publications are third-party material. Links are provided so readers can inspect the source, date, context, and methodology. Their inclusion does not verify every statement they contain.

The ratings on the reviews page are a historical snapshot. The linked platforms provide current scores and individual reviews. A third party’s experience does not establish what happened in my individual case.

A message sent through the contact page is not automatically published. I will ask permission before publishing a reader’s account.

Corrections and a right of reply.

Factual corrections and substantive responses from Volvo Car Canada, Carling Motors, or others discussed here are welcome. Please identify the passage, the correction or response, and the supporting material.

For media inquiries, research, or corrections, contact Michael Brulotte.

Contact privacy

The contact form prepares a message in the visitor’s email app. The visitor chooses whether to send it. This site does not store the form submission or automatically publish messages.