For other consumers / Ontario & Canada
A practical directory of the organizations, complaint routes, and public-interest contacts connected to this experience. Each has a different role.
For national customer care and escalation of a warranty or dealership-service concern. Put your complaint and requested resolution in writing. Keep a copy and proof of delivery.
9130 Leslie Street, Suite 101, Richmond Hill, ON L4B 0B9
Ontario’s motor vehicle sales regulator, responsible for administering and enforcing the Motor Vehicle Dealers Act. Its complaint process can help with concerns about a registered dealer’s sale or lease practices. OMVIC states that it has no authority over vehicle manufacturers or repair facilities; its role should not be confused with ordering a warranty repair.
Consumer support: 1-800-943-6002, extension 1
A binding arbitration program for eligible disputes about vehicle defects or administration of a new-vehicle warranty. Available remedies can include repair, buyback, and reimbursement for qualifying repairs and out-of-pocket expenses. The scope is set by the program’s agreement. CAMVAP states that consumers can pursue its process or court proceedings for the dispute, but cannot do both.
Check the program’s eligibility requirements, available remedies, and agreement before applying.
The provincial consumer-protection office provides information about rights under the Consumer Protection Act and the process for making a complaint. Ontario’s guidance explains protections against unfair practices when buying or leasing goods or services. The remedy available depends on the facts and the applicable provisions.
Ministry consumer support
The court’s official guidance identifies a monetary limit of $50,000 for civil claims seeking money or the return of personal property. A Plaintiff’s Claim begins an eligible claim. The appropriate court and remedy depend on what is being sought; this page does not promise that Small Claims Court can grant every form of contract relief.
Official court guidance and filing resources
The OPC oversees federal private-sector privacy obligations under the Personal Information Protection and Electronic Documents Act (PIPEDA). Its resources explain access to personal information and privacy complaints. An access request concerns personal information held by an organization; it is not an automatic right to every internal technical or commercial record.
Keep your request, proof of receipt, and any response.
Report a suspected safety defect, such as a loss of propulsion while driving, through Transport Canada’s defect-reporting process. Safety investigations and recalls are distinct from obtaining compensation for an individual consumer dispute.
Federal road-safety reporting
Consumer journalism and public-interest reporting. A concise chronology, documents, and an explanation of the unresolved issue can help a newsroom assess a story.
Story tips & consumer reporting
Consumer reporting associated with CTV News, including ownership and service disputes.
Story tips & consumer reporting
Consumer reporting on unresolved financial and service complaints. Explain the loss, the steps already taken, and the response received.
Story tips & consumer reporting
A Canadian non-profit organization focused on motorists’ interests, consumer information, and automotive advocacy.
416-204-1444
Automotive reporting and ownership coverage. Share a concise account with dates and supporting records.
Story tips & consumer reporting