An analysis of the 2025 EX90 tailgate recall, reviewed November 1, 2026. Historical parts notices are distinguished from current vehicle-specific repair status.
The instruction was simple: stop using the power tailgate until the recall repair was completed. For certain 2025 Volvo EX90s, Transport Canada recorded a risk that the supporting struts could separate and the liftgate could drop suddenly. An everyday convenience had become a feature owners were advised to leave alone.[1]
This was a physical repair campaign. The documents describe replacement hardware, an interim restriction, and a parts-availability notice. Together, they show why identifying a defect and delivering a usable repair are separate stages of customer support.
What the Canadian notice says
Transport Canada published recall 2025-520 on September 30, 2025, with an update dated October 8. It applies to certain model-year 2025 EX90s. The notice says the power-liftgate struts may have been manufactured improperly, potentially allowing separation and a sudden drop. The stated safety concern is an increased risk of injury.[1]
The Canadian corrective action was notification by mail and a dealership visit to replace the power-liftgate struts. Pending completion, Volvo recommended that owners avoid the power-liftgate function. That instruction concerns affected, unrepaired vehicles; the model name and year alone do not establish whether an individual EX90 still requires work.[1]
The hardware behind the warning
Volvo’s October 8, 2025 filing with the U.S. National Highway Traffic Safety Administration identifies campaign 25V654, with Volvo’s internal number R10342. It describes insufficient crimping that could allow a spindle nut to detach from an aluminium tube. The spindle could release unexpectedly, and the tailgate could fall without warning.[2]
The report lists 1,119 potentially involved U.S. vehicles. That is a recall population, not a count of injuries or confirmed failures. Its chronology records a vehicle report received on March 24, 2025, followed by an incident involving an internal test vehicle in April. It says the technical investigation was completed on September 24.[2]
The filing describes rejected supplier parts becoming mixed with approved parts. It also records corrective measures: separating rejected components, isolating and scrapping affected stock, and introducing verified good parts. The vehicle remedy was replacement of both power-tailgate drive units.[2]
A repair promise with an interim wait
Volvo’s own advisory, published on its Canadian website, said replacement parts were unavailable when the notice was written. It anticipated availability in the coming weeks and promised a follow-up letter. Once notified, owners were directed to arrange a retailer appointment.[3]
The advisory said the procedure would be free and could take up to an hour, while acknowledging that service scheduling might require the retailer to keep the vehicle longer. It also apologised for the inconvenience.[3]
As reviewed on November 1, 2026, that undated webpage still displayed the interim wording. It is evidence of the notice Volvo published, not evidence that parts remain unavailable today. It supplies neither a current Canadian completion total nor a repair date for a particular VIN. Reading an old availability statement as a live inventory report would overstate what the document establishes.
What an affected owner needs next
The practical gap is between a general campaign announcement and a confirmed repair appointment. A useful service response would identify whether this VIN is affected, confirm any outstanding restriction, establish local parts availability, and give either a booking date or a definite date for the next update.
That is an editorial standard for communication, rather than a finding that every retailer failed to provide it. For someone arranging transport or access to a vehicle’s cargo area, a clear next step is more useful than an unqualified assurance that a remedy exists.
Volvo’s Canadian recall page provides a VIN lookup and directs Canadian recall inquiries to Customer Care.[4] The relevant endpoint is a documented repair on the individual car. The public campaign history explains the defect; the vehicle’s current record establishes whether the restriction has been resolved.
Sources
- Transport Canada — Recall 2025-520, published September 30, 2025; updated October 8, 2025
- Volvo filing with NHTSA — Safety Recall Report 25V654 / R10342, October 8, 2025 (PDF)
- Volvo Car Canada — Power Operated Tailgate Recall advisory (undated)
- Volvo Car Canada — Recall information and VIN lookup
Sources checked November 1, 2026. Campaign history and interim notices do not establish the current repair status of an individual VIN.